All images on your site require unique names.
If you upload an image with the same name as an image previously uploaded, the system will add a number starting with “1” to the duplicate-named images.
The duplicate images should be deleted and re-uploaded with a unique name. Uploading images with a unique image name will solve the problem.
Image names must start with a letter or a number. You are allowed to use -, _, and blank spaces in your image name, but a blank space at the front of name or the end of the name is not allowed.
Image names must not contain special characters such as:
“‘/|?:*<>#&+%,{}[]~
The max number of chars allowed in an image name (not including “.jpg”) is 90 characters. If the image name is longer, it will not upload.
Please contact Redframe Support if you receive an error message when uploading a particular image.
The most common cause of gallery images not loading is because an image file contains invalid characters. To learn about what characters are accepted for image files, please read What characters are allowed in my image names?
If your file name is valid, there may be invalid characters in your IPTC data. Open your image in a program such as Lightroom, Photoshop, or Aperture and confirm that your IPTC data doesn’t contain any garbage data.
If you need more help figuring out why your image won’t load, please contact Redframe Support.
Redframe’s Image Editor makes it easy to edit information about your images. To learn how to open the Image Editor, please read Edit your Images.
To learn how to rename an image, please read Edit your Images.
To learn how to rotate an image, please read Edit your Images.
To find the direct link to one of the images in your galleries, please read Direct Links to Images.
To learn how to edit the captions of images in your galleries, please read Edit your Images.
To learn how to add and edit keywords an image in your galleries, read Edit your Image.
To learn how to apply bulk keywords to multiple images in your galleries, read Bulk Image Actions.
To learn how you can move, edit, and delete multiple images at the same time, read Bulk Image Actions.
To learn how you can delete multiple images at the same time, read Bulk Image Actions.
To learn how to add keywords to multiple images at the same time, read Bulk Image Actions.
To learn how to add captions to multiple images at the same time, read Bulk Image Actions.
To learn how to delete keywords to multiple images at the same time, read Bulk Image Actions.
To learn how to delete captions from multiple images at the same time, read Bulk Image Actions.
To learn how to delete an image from a gallery, read Manage Your Images.
To learn how to delete multiple images at the same time, read Bulk Image Actions.
To learn how to use the search feature to search for images on your website, read Use the Search Feature.
To learn how image keywords work with the search feature, please read Use the Search Feature.
You can enable keywords for your images inside your Default Gallery Settings. To learn more, read Default Gallery Settings.
To learn how to enable or disable the Get Quote Request feature for specific images, read Get Quote Requests for Images.
To learn more about how to use keywords with your gallery images, read Use Keywords with your Images.
To learn how image keywords are used on your Redframe website, read Use Keywords with your Images.