You can download File Transfers from the Download Dock on a Redframe website. Your Download Dock will be in one of two positions: in your Features Menu, or in your Navigation Menu (see Change the location of your Download Dock).
To download a File Transfer from the Download Dock, on a Redframe website:
- Click the Downloads link in the Feature Menu, or the Download Dock link in the Navigation Menu. This will open the Download Dock.
- Type or copy/paste the Download Key into the input field.
- Click Submit Code to validate your code.
- If your Download Key is valid, you will get a success message. Click the Download File button in the message to begin your File Transfer. Your file will download automatically.
If your Download Key is invalid, you will get an error message. Check that you entered the key correctly – no spaces at the beginning or end of the key, using zeros not uppercase O’s, etc.
If you are having trouble setting up a File Transfer, getting your Download Keys to validate, or using the Download Dock, please contact Redframe Support with your questions.